Terms & Conditions

Business Services

Nova Pellis Aesthetics is a supplier of machinery and products listed on our website, except affiliated products/services, which are referred to. Sale terms are strictly sold to business customers for business purposes. If you purchase any items using a personal card or a personal name, they will still be classified as being used for business purposes. A certified Nova Pellis Aesthetics trainer must train you to use the product and equipment.

Business Training

We have the right not to certify you if you are incompetent. Therefore, you must re-attend the training or have a virtual training session until the training provider is satisfied with your outcome. Any travel costs you incur will not be reimbursed.

Refund Terms

Deposits for machinery or products are non-refundable and non-transferable once they are placed. Machinery is custom-made to order immediately after a deposit is placed. Once your items are being made, we cannot accept refunds.

Refund Terms for Business Products

We can refund unused products minus a 25% restocking fee. Custom-built machines are non-refundable. We can exchange a faulty item within seven days, after which the warranty terms will apply. Training services, administration fees, deposits, partial payments, post and packaging, and any other fees incurred cannot be refunded. You must send the items securely in their original packaging; otherwise, we may refuse them.

Delivery

Delivery cannot be 100% guaranteed on the expected day. This is out of our control as it depends on the courier company. After payments are cleared, we will build your machine immediately. Depending on the item and the time of purchase, it can take between 7 and 28 days.

Warranty

Should any devices(s) supplied by Nova Pellis Aesthetics fail during its twelve-month or extended warranty period due to manufacturing faults, Nova Pellis Aesthetics will repair or replace them (at the Company's discretion) free of charge. The product(s) must be suitably packed/carriage paid and returned to Nova Pellis Aesthetics.

On receipt of any returned item, a full inspection will be carried out to rule out accidental damage, incorrect operational use, water damage, and electrical faults/fire damage. Any findings and the repair cost will be reported to the customer.

Liability

We cannot be liable for any loss of earnings, business, marketing, defamation, reputation, litigation against you, or other losses when there is a problem with the product, services, marketing and training. This applies to any accidents caused or malfunctions with your product. We hold no liability for the services, results or products your business provides.

All media and design are copyrighted. It is against the law to use, edit, copy, alter or distribute our images, videos, media, content and logos on our websites without our consent. This also applies to hard and soft copies of media and content. This does not apply to third-party logos, website links or reposts of social media content.

Results

Like all cosmetic procedures, there are limitations and considerations. Absolute success is variable, and this depends from client to client as well as the technology or machine being used. Results also vary on the treatment technique and the client's condition, such as treatment period, medical conditions, stages of treatments, etc. Make sure that you understand the contraindications thoroughly during your training. If unsure, please consult your training programme again for a refresher.

Electrical Waste

If you buy a new machine from us, we can recycle your old one for free. Also, ask us for details on our trade-in options.